If you would like to cancel or amend your order prior to dispatch please contact Customer Services as soon as possible using the contact details below:

Customer Services

Email:
help@uk.isseymiyake.com
Phone:
020 7201 0000
Live chat:
Please access using the chat button available on all pages.
※ Availability:
Monday-Friday (not including bank holidays): 10am-6pm

Full information about rights of UK customers to cancel orders after dispatch can be found in our TERMS OF SALE.

Please check all the items that you have received against your order as soon as it is delivered and inform us as soon as possible of any discrepancies.

Products must be returned with their original packaging and swing tags intact. The product must be unused, unworn and in an unaltered condition.  Please try on garments with care. Footwear must be tried on carpeted surfaces only.

If you have any questions about products you have purchased, please get in touch with us by email at help@uk.isseymiyake.com or via our contact form or chat. We will be happy to offer you advice on fit or styling so that you can get the best from your new clothes.

If you do wish to return an item from your order, please let us know within 14 days to receive a free returns label for any full price items. You can access your order via the button below. Please remember to sign in using the same email that you used when placing your order. From there you can request a return for item(s) from your recent order. Alternatively, you can email us at help@uk.isseymiyake.com.
If your return request meets our conditions, you will receive a confirmation and return label via email. A copy of the label will also be available in the Returns Portal. Otherwise, we will contact you by email to request further information.

REQUEST A RETURN

Please retain the tracking details provided when your return is collected or left at a suitable drop-off point until your return has been fully processed and you have received a refund.

If you are not using a shipping label provided by us then please send your return to the below address, and send details of your tracking to help@uk.isseymiyake.com

ISSEY MIYAKE,
33 Brook Street,
London
W1K 4HG
United Kingdom

If you have not used the packaging and label supplied by us, we strongly recommend that you insure your return shipment as you are liable for any loss or damage incurred before we receive it.

We can also accept returns in person at our stores. Products must be returned with their original packaging and swing tags intact. The product must be unused, unworn and in an unaltered condition. Your return will be checked and processed by our Online team the following business day and you will be refunded to your original payment method.

If you have received an item from ISSEY MIYAKE as a gift you may exchange it for another item of the same value or more, provided you pay the cost difference and accept any additional shipping costs, taxes and import duties and any charges that may incur because of exchange. Please contact help@uk.isseymiyake.com for assistance.

We will process a refund to your original method of payment within 48 hours of receiving your return. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

These services are provided on a discretionary basis. Your statutory rights are not affected and full details of your rights to cancel an order can be found in our TERMS OF SALE.